SlotLounge Casino Privacy Policy

Last Update: 22.07.2024

Definitions

• Personal Data: Any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, or other specific factors related to their identity.
• Processing: Any operation or set of operations performed at SlotLounge Casino on personal data, including but not limited to collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, restriction, erasure, or destruction.
• Profiling: Automated processing of personal data to evaluate personal aspects related to a natural person, including predicting behavior or preferences.
• Controller: The entity determining the purposes and means of processing personal data.
• Processor: The entity processing personal data on behalf of the controller.
• Recipient: Any entity to whom personal data is disclosed.
• Third Party: Any entity other than the data subject, controller, or processor authorized to process personal data.
• Consent: A clear affirmative action by which the data subject agrees to the processing of their personal data.
• Personal Data Breach: A breach of security leading to accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of or access to personal data.

General

This Privacy Policy outlines how SlotLounge Casino (slotlounge.ca) collects, processes, and protects your personal data. By registering a Player Account with our website, you confirm your acceptance of this Privacy Policy. If you do not agree to the terms outlined, your access to certain features may be restricted.

This policy, together with the General Terms and Conditions, forms the basis of how your personal data is managed. SlotLounge Casino reserves the right to update this policy periodically, and while we will endeavor to notify you of significant changes, we encourage you to review it regularly.

The website is intended for persons over the age of 18. We do not knowingly collect data from individuals under this age. If we become aware of such data, it will be handled in compliance with applicable laws.

About Us

SlotLounge Casino is committed to protecting your personal data and ensuring your privacy. As the data controller, we process personal data in compliance with gambling regulations and data protection laws. To oversee compliance, we have appointed a Data Protection Officer (DPO). For questions about this Privacy Policy, you can contact us at [email protected].

Contact Us

You can contact SlotLounge Casino regarding this Privacy Policy to:

• Confirm the accuracy of the personal information we have about you.
• Enquire about our use of your personal data.
• Restrict the use of your data for direct marketing purposes.
• Request a copy of your personal data stored by us.
• Update or rectify inaccurate information. Supporting evidence may be required to process such requests.

We respect your privacy and strive to respond to all legitimate requests within one month. If your request is complex or involves multiple requests, we will notify you of any delays.

For questions related to your privacy, reach out to our DPO directly.

Information We Collect

Information You Provide

This includes information shared during account registration, deposits, withdrawals, and participation in promotions. Examples:

• Name, address, email, date of birth, and phone number.
• Financial details for deposits and withdrawals.
• Identity verification documents (e.g., proof of ID, address, and source of funds).

Technical Information

• IP address, browser type, operating system, and time zone settings.
• Information from cookies for analytics and troubleshooting.

Gameplay and Analytics Data

• Games played, session duration, and interaction history.
• User activity logs for performance analysis and responsible gambling monitoring.

Information from Other Sources

• Data from affiliated sites, partners, and third-party services for identity verification and fraud prevention.

Use of Your Information

SlotLounge Casino processes your personal data for purposes including:

• Providing gaming services and processing deposits/withdrawals.
• Ensuring compliance with Anti-Money Laundering (AML) regulations.
• Conducting responsible gambling checks and fraud prevention.
• Sending marketing communications (with your consent).
• Enhancing user experience through analytics and feedback.

Sharing of Data

We may share your data with:

• Payment Providers: For secure processing of deposits and withdrawals.
• Game Providers: To ensure optimal functionality of games.
• Marketing Partners: For promotions (based on your consent).
• Regulatory Authorities: To comply with legal obligations.

We ensure that all third-party partners adhere to strict data protection measures.

Data Retention

We retain your personal data only as long as necessary to fulfill legal, regulatory, or operational requirements. Data related to AML compliance is retained for a minimum of five years from the date of your last transaction or account closure.

Your Rights

You have the right to:

• Request access to your personal data.
• Correct inaccurate or incomplete data.
• Request erasure of data (subject to legal obligations).
• Object to data processing for specific purposes.
• Restrict processing under certain circumstances.
• Request data portability.
• Withdraw consent for marketing communications.

Security of Your Data

SlotLounge Casino employs advanced security measures to protect your data. Player accounts are safeguarded with unique IDs and passwords, and two-factor authentication (2FA) is available for added security. We are committed to ensuring the confidentiality of your information.

For further assistance, contact our support team at [email protected].